Returns & Exchanges
Due to the perishable nature of our craft cider, we cannot accept returns on alcohol products, but we are committed to ensuring you are satisfied with every harvest-to-glass experience. If your order arrived damaged or incorrect, please reach out to our farm team within 14 days of delivery for a full replacement or refund.
Inspect Your Delivery
Upon receiving your Virtue Cider shipment, carefully check the packaging and bottles for any signs of transit damage or leaks.
Document Issues
If you find a problem, take clear photos of the damaged items and the shipping label to help us process your claim with our carrier.
Contact Our Team
Email [email protected] with your order number and photos; our team will review your request within 48 hours.
Resolution
Once approved, we will immediately ship a replacement bottle at no extra cost or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing